FAQs
How can I contact Pristiq Scrubs KC & More?
For exceptional service and support, please contact us at info@pristiqscrubs.com. Our expert customer service team is available to assist with any inquiries or needs you may have, ensuring a seamless and satisfactory experience.
Do you ship worldwide?
Absolutely. We proudly offer worldwide shipping to ensure that our premium products are accessible to healthcare professionals across the globe.
Where do you ship from?
All of our orders are expertly processed and dispatched from our state-of-the-art facility in Hong Kong.
Can I change or cancel my order?
To maintain our commitment to swift order processing, we request that any changes or cancellations be communicated within 12 hours of placing your order. We are unable to accommodate requests outside this window. However, rest assured that returns are welcome once your order is received, and we will facilitate a full refund.
What payment methods do you accept?
We accept all major credit cards including VISA, Mastercard, and AMEX, as well as PayPal, ensuring a convenient and secure transaction process.
When will my order be processed?
Our sophisticated order fulfillment system ensures that all orders are processed and dispatched from our warehouse within 1-3 business days. Please anticipate slight delays during peak holiday seasons and sales. Orders are shipped on business days only, with no weekend processing.
How long will it take to receive my order?
Given the high demand for our premium products, delivery typically takes between 2-4 weeks. We strive to ensure that each shipment meets our high standards of quality and timeliness.
What if I don't receive my order?
In the rare event that you do not receive your order within 30 days of shipment, please contact us immediately. We will ensure you receive a full refund, reflecting our commitment to your satisfaction.
Will I be charged customs and taxes?
Prices displayed on our website are exclusive of taxes and duties. Import charges, taxes, and related customs fees are determined by your local customs office and are the responsibility of the customer. We are not liable for delays caused by customs processes. For specific details, please consult your local customs authority.
How do I return an item?
To initiate a return, please reach out to us at info@pristiqscrubs.com. Our dedicated team will guide you through a streamlined return process, ensuring a hassle-free experience.
What if the item(s) I received are defective, incorrect, or damaged?
Should you receive an item that is defective, incorrect, or damaged, please contact us immediately. Provide your order number, detailed photographs of the item(s), and any relevant information. Our team will address the issue promptly and to your satisfaction.
When will I receive my refund?
Refunds are processed to your original payment method. For credit or debit card transactions, please allow 7-10 business days for the refund to be issued to your card-issuing bank. If you have not received your refund within this period, we recommend contacting your card-issuing bank. Should you need further assistance, our customer service team is here to help.